Step #1 – Registration
Step #2 – Patient Portal Registration, Intake Form, ID and Insurance
Register for our Patient Portal following instructions received in the emailed invitation. (Use only Chrome browser when accessing the Patient Portal)
After successfully setting up your Patient Portal account download, complete then SAVE the Intake Form. Take photos of your ID and insurance card (front & back), and Drug Benefit card if applicable. Upload completed Intake Form and photos to the Patient Portal, choosing the “DOCUMENTS” option.
Email FrontDesk@DrHeithaus.com when Intake, ID and Insurance photos are uploaded. Then we’ll contact you to schedule your 1st appointment.
Contact your Health Insurance to clarify any questions you have concerning coverage, deductibles and/or copays
What to Expect During Your 1st Visit
Parking: There is ample paid parking in front of the office and many nearby bus stops. Parking is congested during the lunch hours so allow yourself enough time to find a space and get to the office.
Office: You can access the 4th floor by elevator or stairs. Suite 408 is located in the SW corner of the building.
Upon entering the waiting area, Dr. Heithaus’ door is straight ahead and it may have a “DO NOT DISTURB” sign hanging on the doorknob. Gently knock on the door twice so that Dr. Heithaus knows you’ve arrived. She’ll come out to get you when she’s ready.
The Initial evaluation is scheduled for 90 minutes. Please make sure you’re aware of prescribed medications and how many refills are being scheduled before you leave. You may also schedule your next follow up visit with Dr. Heithaus during this time, or contact the office or use the Patient Portal to request an appointment.
Scheduling Follow Up Appointments
Billing and Payment
Statements are emailed 4-6 weeks after your visit. We have two billing systems: one for In-Network insurance patients, and another for Self-Pay patient.
The Patient Portal “PAY MY BILL” feature will only show Self-Pay fees and miscellaneous charges (late cancellations, accommodation letter, etc)
Note: If you have In-Network insurance, miscellaneous charges and phone consultations will be billed separately so you may receive two (2) statements. Follow instructions on email to make your payments.
Self Pay Patients can pay balance using Patient Portal – “Pay My Bill” within 72 business hours of their visit.
In-network Insurance Patients can pay balance using PAYPAL (link provided on right-side menu)
For more information go to Billing Statements and Paying your Balance .