Conception Bay South, Newfoundland

Cancellations/Missed Appointments

Patients who are 10 minutes past their appointment start time for 30, 60 or 90 minute appointments will incur a “No Show” fee. Patients late for a 10 minute appointment will not be seen, and will incur Missed Appointment Fee.

We respectfully ask that patients provide 24 hours (text, phone or email) to cancel or reschedule appointments; otherwise a late cancellation fee will be incurred.

Office/Teletherapy appointments can not be changed to phone consults on the same day as your appointment.

Dr. Heithaus currently offers Teletherapy Appointments and Phone Consultations only.

10 minute appointments

A 10 minute follow up is for established patients who consistently schedule appointments every 3-4 months over the last 12 months, and are happy with their existing medication(s) and dosage(s) and have no new symptoms or medications to discuss.

  • If it’s been more than five (5) months since your last appointment, a 30 minute follow up will be necessary.

Please note: If you schedule a 10 minute appointment and request dosage changes or new medications, you will be billed for a 30 minute appointment. This charge reflects the additional work required by Dr. Heithaus to change/add medications after speaking with you.

30 minute appointments

A 30 minute follow up is for patients who need to discuss medication or/or dosage changes or increases, new symptoms or problems, accommodation letters, when they want to have a more depth discussion or if it’s been more than five (5) months since the last appointment.

  • If you are scheduling beyond the number of months that your medication has been scheduled, then a 30 minute appointment will be necessary. (Example: 3 months of medications scheduled, but it’s been 5 months since you last appointment)
  • If it’s been longer than 6 months since your last appointment, you will need to schedule a 50 minute follow up.

50 minute appointments (Teletherapy only)

A 50 minute follow up is for patients who are doing medication trials, not on a stable medication regime, need a full medication review and/or have new symptom(s) to address as well as medication changes.

  • Patients are welcome to request a 60 minute appointment at any time.
  • If it’s been longer than 6 months since your last appointment, you will need to schedule a 50 minute follow up.

90 minute appointments (Teletherapy only)

For new patient medical history intake, review and evaluation only. If you were a previous patient and have not been seen within 3 years then you are considered a “New Patient”.

Dr. Heithaus usually recommends what type of appointment you will need for your next follow up, but you are always welcome to request a longer appointment time than what she suggests. However, it is recommended you do not schedule less time than is suggested.

To Schedule an Appointment:

Please include any pertinent information such as date, time, appointment type and appointment duration.

Office Hours: Mon 9:30-11:30 AM and Tue/Thur/Fri 9:30-3:30 PM | The office is closed Wednesdays

If your account balance is past due 60 days, you will not be able to schedule appointments until balance is paid or payment arrangements have been made.